This privacy policy (“Privacy Policy”) is between KRSV Innovative Auto Solutions Private Limited (hereinafter referred to as "Company" or "We" or "Our") and the (i) users/ registrants of this website hosted at the domain name; any mobile application owned and operated by the Company, (the website and mobile application (s) are collectively referred to as, "the Platform"; (ii) vendors and suppliers; (iv) customers of the Company; and (v) any other individual from whom the Company collects personal information and sensitive personal information or data ( collectively "You" or "Your" or "Yourself" or "User"). The Privacy Policy describes how We handle Your information and the Company’s approach towards data protection and privacy in order to fulfil its obligations under Section 43A of the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (“SPDI Rules”) prescribed thereunder. Please note that usage of Our Services (as defined in the Terms of Use available at on/through Our Platform is subject to Your absolute and unconditional acceptance and consent of the terms and conditions of this Privacy Policy.


This Privacy Policy has to be read along with our Terms of Use available at The protection and security of Your information is one of our top priorities.

  1. User Information & Usage
  2. For accessing or using Our Services, You will be required to provide certain information such as name, postal address, vehicle information, bank account details, email, passwords, contact number, survey responses, feedback, etc.

    All information, disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/ misrepresentation/ fraud/ negligence, etc. of the information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from You

    You agree and acknowledge that all information gathered from You may be used by the Company for the following purposes:

    • to provide, maintain, develop, protect and improve Our Services, manage Your account, etc;
    • to understand You and Your preferences and to enhance, personalize, and customize Your experience and enjoyment using Our Platform;
    • to respond to Your comments and questions and provide better customer service;
    • for communication regarding important notices, changes in any of Our Terms of Use and other User-related conditions and policies;
    • for internal purposes such as auditing, data analysis and research relating to Our Platform or Our Services;
    • for promotion and marketing purposes; and
    • for sharing such information with any third party, in the course of providing Our Services. No third party may access personal information held by the      Company without having first entered into a confidentiality agreement and bound by the same obligations as the Company under this Privacy Policy.

  3. Collection of Information & Storage
  4. The Company shall collect information from You,during but not limited to the following stages:

    • When You subscribe/register for any of Our Services;
    • When You use Our Platform;
    • When You invite others to use Our Platform; and When You make any payments for Our Services.
    • When you use Our Services;
    • When we collect your data in non-digital form and digitise it subsequently.

    When You visit Our Platform, some information is automatically collected. For example, We may automatically collect Your location, computer operating system, Internet Protocol (IP) address, access times and the browser type and language. We also collect information about Your usage and activity on Our Platform using certain technologies, such as:

    Cookies: Cookies are small data files that may have unique identifiers and reside, among other places, on Your computer or mobile device, in emails, We send to You, and on Our Platform. Among other things, cookies help us improve Our Platform and Your experience.

    Web Beacons: We may collect information using Web beacons. Web beacons are electronic images that may be used on Our Platform or in Our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and tell whether You open an email and act upon it.

    All information gathered by the Company shall be stored on servers, log files and any other storage system owned by the Company or by third parties. Additionally, information may be stored on the Company's computers, hard drives, hard copies, etc.

  5. Collection of Information by Third-Party Sites and Advertisers
  6. On Our Platform, there may be third parties who advertise their products and/or services. Such third parties may place or recognize a unique "cookie" on Your browser and may use information about Your visits to Our Platform and other websites in order to provide advertisements about goods and services of interest to You. We have undertaken reasonable measures to protect Your rights of privacy with respect to Your usage of the Platform. However, We shall not be liable for any unauthorized or unlawful disclosures of Your personal information made by such third parties who are not subject to Our control.

  7. Disclosure to Third Parties
  8. We shall be at liberty to disclose customer information or part thereof to the registered service provider whom the customer has chosen to avail automotive services using the Platform. We may also share with the registered service provider summary reports of Your feedback. We shall not tie Your comments with other information that can identify You, but the registered service centre may be able to identify You from Your comments. Similarly, We shall be permitted to share profile details and service offerings with prices of the registered service providers along with customer rating with registered customers.

    We may share personal information with affiliates, third-party vendors, consultants, and other service providers who work for the Company.

    We may also share personal information with third parties who provide services, such as data collection, reporting, and site analytics, as well as assistance with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies or may place beacons on Your personal information. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this Privacy Policy.

    The Company may disclose Your personal information, to the extent necessary (i) to comply with laws and to respond to lawful requests and legal process, (ii) to protect the rights and property of the Company, Our Users, and others, including to enforce Our agreements, policies, and Terms of Use, and (iii) in an emergency to protect the personal safety of the Company, the Users, or any person. In such an event the Company is in no manner responsible for informing You or seeking Your prior approval.

    The Company may disclose or transfer Your personal information to a third party if We sell, transfer, divest, or disclose all or a portion of Our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

    We may also share aggregated or de-identified information with third parties in Our discretion.

  9. Security
  10. The Company shall take reasonable steps to help protect Your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction.

    When payment card account information is being transmitted on or through the Platform or during the rendering of Our Services, it will be protected by encryption technology. You expressly consent to the sharing of Your information with third-party vendors and service providers to process payments and manage payment card information. To be clear, the Company does not itself store Your payment card account information, and does not have direct control over or responsibility for Your payment card account information. We hence cannot guarantee that transmissions of Your payment card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by the Company or Our third-party service providers. The Company assumes no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond its control. You play an important role in keeping Your personal information secure. You shall not share Your user name, password, or other security information for Your account with anyone. The Company has undertaken reasonable measures to protect Your rights of privacy with respect to Your usage of the Platform controlled by us and Our Services. However, We shall not be liable for any unauthorized or unlawful disclosures of Your personal information made by any third parties who are not subject to Our control.

  11. User Discretion
  12. You may opt out of receiving promotional emails from the Company by following the instructions in those emails. If You opt out, We may still send You non-promotional emails, such as emails about Your account.

    Cookie choices: Most Web browsers are set to accept cookies by default. If You prefer, You can usually choose to set Your browser to remove cookies and to reject cookies. If You choose to remove cookies or reject cookies, this could affect certain features or services of Our Platform.

  13. Your Rights
  14. We take reasonable steps to keep Your Information accurate and up to date for the purposes for which they were collected. We will provide You with the ability to exercise the following rights under the conditions and within the limits set forth in the law:

    • You can always elect not to disclose Information to Us. However, please keep in mind that if You choose not to provide that Information, Your ability to      use Our Platform and our Services may be limited or restricted.
    • You have an option to always access Your account and Information in order to view, add, alter, update and/or modify Information provided to Us.
    • You have the right to request for deletion of Your Information. The records mandated under the applicable laws will be retained for the prescribed      period of time.
    • You have the right to demand that the processing of Your Information be restricted and object to the processing by Us.
    • You have the right to withdraw Your consent previously given for the collection, use or processing of all and/or any part of the Information collected by      Us, however, please note that this may disrupt or limit or restrict Our Platform and Our Services.
  15. Retention Of Data
  16. We will retain Your Information and any data only for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable laws.

  17. Grievances
  18. In the event You have any grievances relating to the Privacy Policy, please inform us within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to the Grievance Officer, Mr. Venkateswaran S at We shall respond to all grievances lodged with us, within 36 hours through emails, telephone calls, personal visits, etc. and shall redress Your grievance expeditiously

  19. Amendments
  20. The Company retains unconditional right to modify or amend this Privacy Policy without any recourse to You or any requirement of notice of the same to You. You can determine when this Privacy Policy was last modified by referring to the date mentioned above. It shall be Your responsibility to check this Privacy Policy periodically for changes.