Please, read this first before initiating a return. Use following email for any return related queries: customersupport@koovers.in

Return Policy for Koovers

At Koovers, we strive to ensure that our customers receive high-quality automotive spare parts that meet their expectations. However, we understand that there may be instances where you need to return a product. This Return Policy outlines the terms and conditions for returning products purchased through our platform.

1. Return Eligibility

Products are eligible for return under the following conditions:
• The product is defective or damaged upon delivery
• The wrong product was delivered
• The product does not match the specifications mentioned on our platform
• The product has manufacturing defects

2. Return Period

Returns must be initiated within 7 days of delivery. After this period, we cannot guarantee acceptance of return requests.

3. Non-Returnable Items

The following items are not eligible for return:
• Products that have been used or installed
• Products damaged due to misuse or negligence
• Products without original packaging
• Customized or special order items
• Electrical components that have been tested or installed
• Fluids, oils, and other consumables

4. Return Process

To initiate a return, please follow these steps:
1. Contact our customer support team at customersupport@koovers.in within 7 days of delivery
2. Provide your order number, product details, and reason for return
3. Our team will review your request and provide return authorization if eligible
4. Pack the product in its original packaging with all accessories and documentation
5. Ship the product to the address provided by our customer support team

5. Return Shipping

• For defective or wrong products: Koovers will bear the return shipping costs
• For other eligible returns: Customer is responsible for return shipping costs
• We recommend using a trackable shipping method for returns

6. Inspection and Processing

Once we receive your returned product:
• Our quality team will inspect the product within 3-5 business days
• If the return is approved, we will process your refund or replacement
• If the return is rejected, we will contact you with the reason and return the product to you

7. Refunds

• Approved refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method
• Shipping charges are non-refundable unless the return is due to our error
• Processing fees, if any, may be deducted from the refund amount

8. Replacements

• If you prefer a replacement over a refund, please specify this in your return request
• Replacements are subject to product availability
• If the exact product is not available, we may offer a suitable alternative or process a refund

9. Warranty Claims

• Products covered under manufacturer warranty should be claimed directly with the manufacturer
• Koovers will assist in facilitating warranty claims where applicable
• Warranty terms vary by manufacturer and product

10. Damaged in Transit

• If you receive a damaged product, please report it immediately upon delivery
• Take photographs of the damaged product and packaging
• Contact our customer support within 24 hours of delivery

11. Bulk Orders

• Special terms may apply for bulk orders
• Please contact our customer support for bulk order return policies

12. Contact Information

For any return-related queries, please contact us:
Email: customersupport@koovers.in
Phone: +91 8970029000
Address: No 8, 3rd Floor, Park Inc Armatic Building, 27th Cross, Banashankari 2nd Stage, Bengaluru - 560070

13. Policy Updates

Koovers reserves the right to update this Return Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

14. Dispute Resolution

Any disputes arising from returns will be subject to the jurisdiction of courts in Bangalore, India.

15. Force Majeure

Koovers shall not be liable for any delays in processing returns due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government regulations.

By purchasing from Koovers, you acknowledge that you have read, understood, and agree to this Return Policy.

Last Updated: January 2025

Thank you for choosing Koovers for your automotive spare parts needs.